Raise Request

Animal concerns, lost, found and roaming animals, registration and microchip enquiries

All bin and waste related matters, including bulky waste collection bookings, service changes, bin repairs, missed services, dumped rubbish and littering from vehicles

Children Services, Library & Volunteering

Long day care, preschool, out of school hours care, vacation care, mobile play van enquiries. Library services, including local history, research, events and programs

Rates, Financial Services & Funding

Rates enquiries and change requests, including address updates and payment arrangements. Community services project funding & sports and culture funding

Community Services

Community support services, including disability access, homelessness, youth, older people & Aboriginal and Torres Strait Islander Liaison enquiries

Parking, Roads & Footpaths

Illegal parking, abandoned vehicles and heavy vehicle reports. Permits and applications to work in Council road reserves. Faulty street signs, Roads, footpaths, kerb and gutter enquiries and reports, including street sweeping, repairs and maintenance, and new infrastructure requests

Environmental Health & Food Safety

Contamination or pollution concerns, warm water systems and cooling towers, boarding homes, food safety, health and hygiene. On-site sewage management approval and enquiries. Registrations for mobile or temporary food vending, public pools, spas or splash park, skin penetration and hair dressing businesses

Feedback

Share your experience with Council, including feedback, compliments and complaints

General Request

Other Council related requests and enquiries, including insurance claims

Development, Compliance, Planning & Unauthorised Activity

Development control, private swimming pool compliance, safety and certificate enquiries, regulatory services and compliance matters, including reports of unauthorised activity. General building, planning and development enquiries, including fee quotes and development proposal submissions

Parks, Buildings, Halls, Facilities, Sports & Recreation

Maintenance and repair requests, reports and general enquiries for Council owned facilities, halls, centres, buildings, parks, aquatic, sports and recreation spaces. All booking requests can be made using our Online Booking Portal. For Community Facilities, Sports and Recreation booking requests, please click here. For Ripples Aquatics and Leisure booking requests (including Ripples Penrith, St Marys, and St Clair Lesure Centre), please click here.

Trees, Vegetation, Sustainability & Climate

Public and private trees and native vegetation reports, enquiries and requests, including planting, removal or pruning. Sustainability education, workshops, water efficiency, climate enquiries and community garden.

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